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- work items are normally sent to groups (not specific users)
- no need to support roles: just users and groups
- once a member of a group reacted the others should know it
- remove the messages? treat via workflow app??
B) Error Handling
- if the activation fails (for instance the public instance is down)
- the last user/group gets again a work item
- ev. we could just send an error message
- the last user/group gets again a work item
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