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Comment: DOCU-2140

Need help with Magnolia?

  • If you have a support contract with Magnolia International, you can enter support requests into the SUPPORT project of Jira,  our

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  • issue tracking system.

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  • If you don't have a support contract, you can still get very valuable help from the mailing lists and wiki.

Table of Contents

Jira account

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On reporting issues in general

Info

 Please Please provide lots of details when reporting an issuea SUPPORT-related issue in Jira. This allows us to help you more effectively. Please report how to reproduce the problem, attach log files, screenshots and so on.

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  • Support Request. The product license determines the available product support options. For more details about the options, please contact us.
  • Magnolia Malfunction. Use to ask for help with any kind of problem related to corrupted repository, missing documentation or malfunctioning Magnolia code. Covered by support agreement.
  • Installation and Migration. Use to request help with initial installation of Magnolia or for help with migration of Magnolia to a newer version or different type of configuration. Covered by support agreement.
  • Development Support Request. Developer support is available for Magnolia Partners and Magnolia Enterprise Edition customers only. We use a range of online communication tools to ensure that support is provided by our experts to your developers.

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After submission, reported issues display and can be accessed from the Report an issue tab. You can then log into JIRA and add more information to your report by, for example, uploading configuration files etc.

 

Reporting via Jira

Create an a SUPPORT issue directly or click Create new issue and the Create button in the green bar at the top and then select the Support - Magnolia project in Jira project.

Tip

If you do not see the Support - Magnolia project  project in Jira, you do not have a support account. Send us the details listed above. Support requests reported in other projects will be closed since they lack details about your configuration.

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