Magnolia 5.5 reached end of life on November 15, 2019. This branch is no longer supported, see End-of-life policy.
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Need help with Magnolia? If you have a support contract with Magnolia International, you can enter support requests into our Jira issue tracking system. If you don't have a support contract, you can still get very valuable help from the mailing lists and wiki.
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Ticket’s SLA is set depending on the reporter of the ticket. New tickets created in need of a customer with a higher SLA have to be reported by the customer and make it visible to the involved accounts following the instructions defined in section Making issues visible to team mates. Making it visible to the involved accounts will allow partners or teammates edit and comment on it. |
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Errors are dealt with sequentially. Magnolia logs the error that first caused the failure. Rectifying the first error does not always solve the problem entirely but will help you to find the ultimate source. For example, if you try to send email and there is both a templating error and an error in your SMTP configuration, you will first need to resolve the templating error before you can see that there is also an authentication issue. See an example of error logging in the Mail module.
Once you know class name, configure logging to get more details.
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If you don't have a Magnolia support contract and therefore no support account, you can still get some help from the community. Describe your issue on the forum, paste logs to a text storage service such as pastebin.com and link to them from your forum post. Don't paste large amounts of text in the forum post itself.
There are several free pastebin services designed specifically to store and share text online. For images, try Tinypic, imgur or any other.
Mailing lists
Subscribe to the the mailing lists to to stay updated. You can post questions and reach a wide community of experts.
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