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Need help with Magnolia? If you have a support contract with Magnolia International, you can enter support requests into our Jira issue tracking system. If you don't have a support contract, you can still get very valuable help from the mailing lists and wiki.

Table of Contents

Jira account

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Tip

If you do not see the Support - Magnolia project in Jira, you do not have a support account. Send us the details listed above. Support requests reported in other projects will be closed since they lack details about your configuration.

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Errors are dealt with sequentially. Magnolia logs the error that first caused the failure. Rectifying the first error does not always solve the problem entirely but will help you to find the ultimate source. For example, if you try to send email and there is both a templating error and an error in your SMTP configuration, you will first need to resolve the templating error before you can see that there is also an authentication issue. See an example of error logging in the Mail module.

Once you know class name, configure logging to get more details.

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If you don't have a Magnolia support contract and therefore no support account, you can still get some help from the community. Describe your issue on the forum, paste logs to a text storage service such as pastebin.com and link to them from your forum post. Don't paste large amounts of text in the forum post itself.

There are several free pastebin services designed specifically to store and share text online. For images, try Tinypic, imgur or any other.

Mailing lists

Subscribe to the the mailing lists to  to stay updated. You can post questions and reach a wide community of experts.

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