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Need help with Magnolia?
- If you have a support contract with Magnolia International, you can enter support requests into the SUPPORT project of Jira, our
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- issue tracking system.
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- If you don't have a support contract, you can still get very valuable help from the mailing lists and wiki.
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Jira account
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On reporting issues in general
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Please Please provide lots of details when reporting an issuea SUPPORT-related issue in Jira. This allows us to help you more effectively. Please report how to reproduce the problem, attach log files, screenshots and so on. |
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After submission, reported issues display and can be accessed from the Report an issue tab. You can then log into JIRA and add more information to your report by, for example, uploading configuration files etc.
Reporting via Jira
Create an a SUPPORT issue directly or click Create new issue and the Create button in the green bar at the top and then select the Support - Magnolia project in Jira project.
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If you do not see the Support - Magnolia project project in Jira, you do not have a support account. Send us the details listed above. Support requests reported in other projects will be closed since they lack details about your configuration. |
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Overview
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