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changes.mady.by.user Christoph Meier

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changes.mady.by.user Martin Drápela

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Info

Ticket’s SLA is set depending on the reporter of the ticket. New tickets created in need of a customer with a higher SLA have to be reported by the customer and make it visible to the involved accounts following the instructions defined in section Making issues visible to team mates. Making it visible to the involved accounts will allow partners or teammates edit and comment on it.

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